Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro 5251-1557.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.
PayPal is a trademark of PayPal Inc.

Sofort

With the TÜV Saarland certified payment system "Sofort", you pay securely and conveniently by direct bank transfer using your usual online banking data (PIN/TAN) and without registration. The merchant receives a real-time confirmation after the transfer has been completed. This allows them to ship stock items and digital goods immediately and you receive your purchases faster.

Google Pay

Google Pay is a digital wallet platform and mobile payment system to use for in-app, online, and in-person contactless purchases on mobile devices. Set up a Google Pay account by visiting pay.google.com or downloading the Google Pay app from the Google Play Store. If the Google Pay app isn’t available in your country, you may also be able to link cards through your bank’s app. Please note, that not all banks support Google Pay yet. If you are having trouble connecting to your account, please check with your bank to see if they support Google Pay.
Google Pay is a trademark of Google LLC


Delivery options

Home delivery

Select a saved address from “My addresses” or enter a new one while placing your order.
 

Carriers
DPD

Benefit from FREE delivery
For ABOs and Guests on orders over 85,- € (incl. VAT)
For Registered Customers on orders over 49,-€ (incl. VAT)

Delivery fee
3.60 EURO (incl. VAT)

Delivery time
3 - 4 working days from the date of placing order

 


Frequently Asked Questions

Where can I receive my order?

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Home Delivery Classic by DPD - Order All Day - Leadtime  3 - 4 working days

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department  for further advise how to handle the cancellation

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

Where can I receive my order?

It can be sent to any address selected by you (home, work, etc. – never a PO Box) 

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Home Delivery Classic by DPD - Order All Day - Leadtime  3 - 4 working days

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

How much do I pay for delivery service?

Please see the Delivery Fees information on the Delivery and Payment Options page

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to do, calling your local Customer Service contact or writing to infocenter-at@amway.com and asking for the delivery change. You can:

  • Change of suggested delivery date
  • Change of the delivery address

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery. 

What should I do if I receive a damaged item/order?

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier: - When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. - Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped. - It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact. - When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well. - Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

How are delivery fees calculated for my recurring orders?

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

How long will my order take to arrive?

Home Delivery Classic by DPD - Order All Day - Leadtime  3 - 4 working days

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)

  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD tracking site. There you’ll find the most up to date status.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD tracking site.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department  for further advise how to handle the cancellation

What should I do if I receive a damaged item/order?

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier: - When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. - Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped. - It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact. - When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well. - Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report your findings within 7 calendar days to your local customer service contact.

Is there a charge to return products?

Yes, there is a charge to the return, you have to pay the standard postal costs.

How can I make a return?

Returning an order is straightforward

  1. Sign in to your account and go to My Office
  2. Go to the "Order History" page via My Orders
  3. Find the order you want to return and click the Order Details link next to it
  4. Click Return and follow the instructions

What will happen if I finally decide to keep the item?

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns 

When will I receive the refund for my return?

When you've handed over your return order to the local post office, it will take approximately 1-2 working days to reach the Delivery Destination in Austria where they get collected. Twice a week the returns parcels are shipped to our warehouse in Hungary.
In this process you can expect your refund between 7 and 9 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.